An easy and flexible auto attendant solution with three levels of choice, sip based, and available as an optional queue manager enterprise module. Building an ivr system with lync the thoughtstuff blog. A user can call a ucma application, be connected to a custom ivr which can be voicexmlbased, provide his or her information to the ivr, and then be connected to streaming musiconhold. It integrates the genesys suite of customer experience software with skype for business and facilitates agents interactions with customers over. You wont find it on the recently released microsoft teams roadmap, but microsoft is working on a new set. Microsoft unified communications managed api sdk release. Ucma workflow 1 introduction the thoughtstuff blog. If you need more information on this or are looking for a reference guide, i highly. The first is how to place outbound calls from a ucma application that isnt connected to lync server. Ive put together a series of 4 short videos, aimed at developers who are coming to skype for business development for the first. A simple ivr for microsoft lync skype for business showing whats possible. Hello folks, i have read that ucma 4 does not support workflow, so if we need to develop a simple ivr application, we need to use ucma 3. Im developing a custom ivr system based on skype for buisienss and ucma 5. Speechbased speech recognition, texttospeech, and dtmf handling.
Ucma standalone ivr without lync server stack overflow. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. Writeline error establishing collaboration platform. Using the power of a lync software solution, you can make powerful ivr. You can help protect yourself from scammers by verifying. Ucma workflow 3 ivr example this is post number 3 in a series of 4 on using ucma workflow. The platform is able to support thousands of endpoints and concurrent communications and. This release note applies to tserver and both ucma connector for skype for business which supports ucma 5. A dtmfbased ivr application that is developed by using.
This gives us the flexibility and power we need to produce a scalable ivr system simply. The software development kit for the microsoft unified communications managed api version 1. This release note applies to tserver and both ucma connector for. This will be responsible for setting up the ucma application, connecting it into. This issue occurs if the application is developed by using lync server 2010, ucma 3. Besides the traditional contact center features such as supervisor silent monitoring, whispering, coaching, or supervisor bargein, call recording, data collection through an interactive voice response ivr system or web chat, the ucma 4. Other names for the standalone ivr scenario include voicemail, automated information bot, and. A user can call a ucma application, be connected to a custom ivr which can be voicexmlbased, provide his or her information to the ivr, and then be connected to streaming. How to enable ucma logging on contact expert for skype for business how to. Heres what we know so far about the new ucmastyle api.
Ucma can run as a console application as we will in this example, or as a windows service which makes it easier to manage. A simple ivr for microsoft lync skype for business showing whats possible tomorganucmaivr demo. My name is tom morgan and i blog about developing software. Whats new in multimedia connector for skype for business for 9. Genesys tserver and ucma connector for skype for business 8. Heres what we know so far about the new ucmastyle api for microsoft teams. Since then, ive gotten a lot of questions about standalone ucma applications, and i wanted to answer two of them in this post. The activation procedure described in this document is a microsoft ucma.
A simple ivr for microsoft lync skype for business showing whats possible tomorganucmaivrdemo. Could be installed in a cluster scenario making possible software based loadbalancing. Lync 2010 sdk is the latest clientside sdk for lync 2010 doesnt work. A simple and common example is interactive voice response ivr systems. Cannot we use the ucma for accepting the phone calls ivr like and responding to them. Net apps on linux via mono but not sure if ucma is compatible for that. When i have a normal prompt using the default system voice, you can bargein by pressing any dtmf key. This is the source code which accompanies the blog post. Contact expert documentation geomant documentation. Now when i try to run after changing the nfig settings any sample particularly basicaudiovideocall sample, installed with ucma 4. Ucmabased ivr applications include the full power of microsoft. Fixes an issue in which a dtmfbased ivr application crashes when a user bargesin multiple times with invalid dtmf digits or bargesin to request help. The following blocking issue must be resolved before you can install microsoft unified communications managed api 4.
The platform is able to support thousands of endpoints and concurrent communications and collaborations. It can handle many simultaneous calls and will process each one in a separate thread. Michael greenlee, lead architect of the uc practice at clarity consulting, covers various ucma 4. Ucma workflow 1 introduction this is post number 1 in a series of 4 on using ucma workflow. Traditionally an ivr system was something you commissioned your pbx provider to.
I want to connect to the pbx and not the lync server. Buzzeasy contact expert desktop connect oncall ivr. Skype for business 2015 unable to verify ucma application. Genesys tserver and ucma connector for skype for business. This gives us the flexibility and power we need to produce a scalable ivr system. You can also build call routing and ivr interactive voice response. The second is how to bypass lync server for certain calls from a ucma.
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